Privacy Policy

Last Updated: October 12, 2026

At Mitiola, we recognize the importance of protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, process, share, and protect information when you visit our online store, browse our decorative hanging accessories, or purchase products from our Festive Decorations, Handmade Fabric, and Replaceable collections.

1. Information We Collect

To operate our online store and provide an efficient shopping experience, we may collect the following categories of information:

  • Personal Information: When you place an order, register an account, or contact our support team, we may collect your name, shipping address, email address, telephone number, and other details necessary to fulfill your request.
  • Payment Information: Payments are handled through third-party payment processing services. Mitiola does not independently retain complete payment card numbers or card verification codes within its own systems.
  • Technical and Usage Information: When you interact with our website, certain information may be collected automatically, including your IP address, browser specifications, device type, pages visited, and general website activity.

2. Purposes of Information Processing

The information collected through our website may be used for the following business activities:

  • Processing Purchases: To confirm orders, coordinate payment processing, arrange product shipments, and provide delivery or tracking notifications.
  • Improving Our Store: To understand customer browsing behavior, evaluate website performance, and improve the presentation and accessibility of our decorative product collections.
  • Customer Communications: To provide order confirmations, shipping notifications, customer service responses, and promotional information when permitted by applicable law or your marketing preferences.
  • Fraud Prevention: To identify potentially unauthorized transactions, investigate suspicious activity, and help maintain the security of our website and customers.

3. Protection of Personal Information

Mitiola takes reasonable precautions to protect customer information against unauthorized access, misuse, or improper disclosure.

  • Secure Transmission: Our website uses appropriate security technologies, such as SSL/TLS encryption, to help protect information transmitted between customers and our online services.
  • Controlled Information Access: Personal information is accessible only to authorized personnel and service providers who need it to perform legitimate operational responsibilities.
  • Payment Security: Financial transactions are processed by external payment providers responsible for maintaining applicable payment security safeguards, including relevant PCI-DSS standards.

4. Third-Party Services & Advertising Partners

Mitiola does not directly sell personal information in exchange for monetary payment. However, certain customer information may be shared with authorized third-party providers to operate our store, manage transactions, evaluate website performance, and conduct advertising activities.

Depending on the services enabled on our website, these partners may include:

  • Analytics and Advertising Providers: Third-party platforms may help us understand website traffic, assess advertising effectiveness, and present promotional content relevant to customer interests.
  • AppLovin: May support online advertising activities, performance monitoring, and conversion measurement.
  • Meta Platforms: May be used for social media marketing, advertising campaigns, and audience analytics.
  • Google Services: May support website analytics, search-related marketing, advertising performance measurement, and other related services.

These third-party providers may handle certain information under their own privacy notices and applicable contractual arrangements.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and related technologies to improve functionality and understand how visitors interact with our services.

These technologies may be used to:

  • Maintain shopping cart selections and remember certain browsing preferences.
  • Evaluate website traffic, visitor engagement, and overall store performance.
  • Measure promotional campaigns and support personalized advertising where permitted.

Please Note: You may manage or disable certain cookies using your browser settings or available website privacy controls. Restricting cookies may affect the functionality of some shopping features. Where required by applicable law, we will seek the necessary consent before using non-essential tracking technologies.

6. Privacy of Children

Mitiola's online store is not directed toward children under the age of 13. We do not intentionally request or collect personal information from children in this age group.

If we discover that personal information has been collected from a child in violation of applicable privacy requirements, we will take reasonable measures to remove the information and address the situation appropriately.

7. California Online Privacy Protection Act (CalOPPA)

Where applicable, Mitiola seeks to maintain transparency regarding its collection and handling of personal information in accordance with relevant online privacy requirements.

  • Visitors may explore our product listings without being required to create a registered account.
  • Our Privacy Notice is accessible through the appropriate sections of our website.
  • We consider applicable browser privacy preferences and legally recognized privacy signals when handling personal information, as required by law.

8. Privacy Rights Under the GDPR

Customers located in the European Economic Area (EEA), or other regions with similar data protection laws, may have certain rights concerning the processing of their personal information.

Depending on applicable laws and circumstances, these rights may include:

  • Requesting access to personal information held about you.
  • Asking for inaccurate or incomplete personal information to be corrected.
  • Requesting deletion of personal information under qualifying circumstances.
  • Requesting restrictions on certain processing activities.
  • Objecting to certain uses of your personal data or requesting data portability where applicable.

Where the GDPR applies, we process personal data on an appropriate legal basis, which may include contractual necessity, legal obligations, legitimate interests, or consent, depending on the activity involved.

To submit a privacy-related request, please contact support@mitiola.com.

9. California Consumer Privacy Rights (CCPA/CPRA)

Where the California Consumer Privacy Act and California Privacy Rights Act apply, eligible California residents may exercise certain rights regarding their personal information.

  • Right to Know and Access: You may request information about the categories and specific personal information collected, used, or disclosed by our business, subject to applicable limitations.
  • Right to Correct or Delete: You may request correction of inaccurate personal information or deletion of eligible information, subject to applicable legal exceptions.
  • Right to Opt Out: Although Mitiola does not sell personal information for direct monetary compensation, some advertising-related disclosures may be considered a "sale" or "sharing" under California privacy regulations. Where applicable, customers may request to opt out of these activities through available privacy controls or by contacting us.

We will review qualifying privacy requests and respond in accordance with applicable legal requirements.

10. Security Incidents and Data Breaches

If a security incident occurs that may compromise personal information, Mitiola will evaluate the circumstances and take appropriate action in accordance with relevant data protection regulations.

  • Individuals affected by an incident will be informed when notification is required under applicable law.
  • Where necessary, additional information or updates may be communicated through our website, email, or other appropriate communication methods.

11. Marketing Emails and Communication Preferences

Mitiola aims to maintain responsible email communication practices and comply with applicable commercial messaging requirements.

  • Promotional email messages will use subject lines that accurately reflect their content.
  • Marketing communications will provide a reasonably accessible method for unsubscribing from future promotional messages.
  • Unsubscribe requests will be processed in accordance with applicable legal requirements and customer communication preferences.

Order confirmations, shipping notifications, and other necessary transactional emails may still be sent when appropriate, even if you choose not to receive promotional communications.

12. Privacy Inquiries and Contact Details

For questions about this Privacy Notice, our handling of personal information, or requests relating to your privacy rights, please contact us using the information below:

  • Brand Name: Mitiola
  • Operating Company: MOHUOPINGMS INC
  • Business Address: 614 Grant St 
    Denver CO 80203
    US
  • Customer Support Email: support@mitiola.com
  • Contact Number: +1 561-201-7754