Return & Refund Policy

Effective Date: October 12, 2026

Thank you for choosing Mitiola. We are dedicated to offering carefully selected decorative hanging accessories that reflect our commitment to product quality and customer satisfaction. If you experience any issues with your purchase, please contact our customer service team at support@mitiola.com, including your Order Number and the email address associated with your order. We encourage all customers to read the following return and refund guidelines before making a purchase.

1. Damaged, Defective, or Incorrect Products

At Mitiola, we aim to ensure that our decorative accessories meet our quality expectations before they are prepared for shipment. However, if an item from our Festive Decorations, Handmade Fabric, or Replaceable collections arrives damaged, contains a manufacturing defect, or does not match the product you ordered, please notify us promptly.

Customers are requested to inspect their purchases upon delivery and submit any damage, defect, or incorrect-item claims within seven (7) calendar days of the confirmed delivery date.

To submit a claim, please email support@mitiola.com with the following information:

• Your Order Number and the email address used during checkout.
• A detailed description of the issue, including any visible defects, damage, or order discrepancies.
• Clear photographs or a short video showing the affected product and the nature of the problem.

After receiving your request, our customer support team will assess the submitted information and determine an appropriate resolution based on the circumstances.

Depending on the outcome of the review, eligible cases may qualify for a replacement product, a partial refund, or a full refund.

2. Refund Procedures

When a refund is approved, the applicable amount will be returned to the original payment method used to complete the purchase.

Approved refunds generally take approximately 7–12 business days to appear in your account. Actual processing times may differ depending on your payment provider, card issuer, or financial institution.

Customers will be informed of the refund decision after their request has been reviewed and approved.

3. Product Exchanges

Mitiola does not provide standard exchanges for changes in personal preference, decorative style, color selection, or alternative product designs.

A replacement may only be arranged when an item is confirmed to have arrived damaged, defective, or incorrect through our official claims process.

When a replacement is approved, we generally provide the same product and variant originally purchased, subject to availability.

4. Returns Without Prior Approval

Please do not send any purchased items directly to our registered business address, warehouse, or fulfillment facilities unless you have received written instructions and authorization from the Mitiola customer support team.

All requests involving defective, damaged, or incorrectly delivered products must first be submitted through our official customer service channel for assessment.

Packages returned without prior authorization may be refused or left unprocessed. Mitiola is not responsible for unauthorized return shipments and will not issue refunds or replacements solely on the basis of receiving an unapproved package.

Contact Customer Support

If you have questions about this Return Policy or need assistance with a damaged, defective, or incorrect product, please contact us using the details below:

• Brand Name: Mitiola
• Registered Company: MOHUOPINGMS INC
• Business Address: 614 Grant St 
  Denver CO 80203
  US
• Customer Support Email: support@mitiola.com
• Customer Service Phone: +1 561-201-7754